AIRAdoc

Your digital reception. Available to patients around the clock.

Receive patient enquiries through your practice website and handle them in one place. AIRAdoc organises requests and routes them to the responsible staff members, reducing pressure on your reception team and helping you stay on top of enquiries.

Free consultation

We discuss your practice workflows and how AIRAdoc can support your team. You will then receive access to a free trial.

A medical assistant welcomes a patient at the reception desk of a bright medical practice

Receive enquiries. Handle them as a team.

From the first enquiry on your website to the reply in the patient portal: AIRAdoc connects digital reception with your team’s daily work.

Receive patient enquiries

Whether patients need an appointment, a prescription or documents, they select their request on your practice website and provide the relevant details. Patients can send an enquiry at any time. Your team handles it during practice hours.

  • Create forms for your practice’s needs
  • Adapt the logo, colours and content to your practice
  • Receive details and attachments with each enquiry
Example of AIRAdoc online reception with forms for appointment, prescription and document requests

Keep track of enquiries and responsibilities

Enquiries arrive in one central place. You decide which team receives each type of request. Your staff can see what is new, who is handling an enquiry and what has been completed.

  • Route enquiries by topic to the responsible staff
  • Involve colleagues and hand over tasks within the team
  • Distinguish new, ongoing and completed enquiries
Example of the AIRAdoc reception inbox with patient enquiries, the responsible reception team and processing status

Stay in touch with patients

Continue the conversation after the first enquiry through the patient portal. Patients can read messages, answer follow-up questions and send documents without installing an app.

  • Exchange messages and documents in one place
  • Review earlier conversations and related documents
  • Use the patient portal with your practice’s name and logo
Example of the AIRAdoc patient portal with a conversation, appointment confirmation and reply function

Free setup for your practice

Use templates for common enquiries such as appointment requests, prescription requests or requests for documents. Adapt forms, responsibilities and appearance to your practice.

We help you get started and configure AIRAdoc to suit your workflows.

Digital reception FAQs

How is AIRAdoc added to our existing website?

An embed code adds digital reception to your existing practice website. Patients can then select their request and send an enquiry. We help you with setup.

Do patients need to install an app?

No. Patients use digital reception and the patient portal in their browser. They can read messages, answer follow-up questions and send documents there.

Who takes care of setup?

We provide free setup and configure forms, responsibilities and appearance to suit your practice workflows.

How can we try digital reception?

Book a free consultation. We discuss your practice workflows and show you digital reception. You will then receive access to a free trial.

Discover digital reception

We discuss your practice workflows and show you how AIRAdoc can support your reception team. You will then receive access to a free trial.

Free consultation