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Two tools. One workflow.
Virtual Reception
Patients on your website
Identify themselves, fill out clinic-defined forms, and submit requests using an embeddable widget.
Secure Messaging
Your team and patients
Forwards submissions to message threads, manages them in the reception area, and continues the conversation in the patient portal.
Benefits
Fewer phone calls for routine inquiries
Clear assignee for each thread
No retyping – form data flows directly into the thread
Asynchronous for patients, real-time for staff
Your practice on the web, around the clock
Embeddable website widget with script snippet, fixed-position launcher, iFrame widget, and enable/disable control in the settings.
Brand experience with launcher text, heading, service line, colors, border radius, and organization logo.
News and information buttons for forwarded Secure Messaging threads or purely informative resources.
Clinic-defined forms with text, email, phone, date, dropdown, radio, checkbox, file upload, headings, downloads, and video.
Efficiency: Patients use self-service outside of opening hours; employees receive structured submissions instead of voicemail.
Your widget builder partner
"I can create buttons, build forms, add resources, adjust the appearance, and explain how to install the embed code."
- Ravi Assistant
Every patient inquiry, tracked and assigned
Employee reception inbox with new, active, team, and archive views.
Responsibility workflow, where verification sets a new thread to active and makes the verifier responsible.
Team actions for forwarding, re-classifying, adding a colleague or activating an observer.
Attachments and read tracking for staff and patient visibility.
Efficiency: No email chaos in shared mailboxes; every request has an assignee and a history.
Clear work queues for each patient thread
New
Patient-initiated threads waiting for the first action.
Active
Threads assigned to the currently active processor.
Team
Threads where an employee is participating as an observer.
Archived
Closed threads with locked replies until they are unarchived.
Employee-initiated
Start a patient-linked thread from the patient record by topic.
patient records
Search for demographic data, documents, uploads, invitations, and account management.
Ongoing call, no app installation required
Portal conversations will continue after a submission via the Virtual Reception.
Document uploads can notify employees by topic.
Organization-branded messages show patients the clinic name and logo, while the sender names are preserved in the staff view.
Start quickly, continuously refine
Quick-start templates
Appointment request, appointment cancellation, new patient, general inquiry, prescription renewal, billing questions, and medical records in English and German.
Efficiency: Recipes for care, billing for administration – automatically.
Provide a structured path for routine inquiries
Line busy
Structured web forms, available around the clock.
No assignee
Forwarded threads with an active assignee.
Re-enter details
Identification and form data flow into the thread.
Who is taking care of it?
Workflow from New to Active to Archived.
Files scattered
Attachments linked with the patient file.
Slow start
Quick-start templates plus Ravi.
Give patients a better entrance. Give your team a clearer path forward.
Virtual reception transforms website inquiries into assigned, structured, secure message threads.
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